FAQ

Opening hours
We are open from Monday to Saturday, 10.00 am – 7.00 pm.

Tax-Free Shopping
Through our partner Premier Tax Free, non-EU citizens can claim a VAT refund on their purchases. The necessary tax-free receipts are available at the tills.

Cashless Payment
Would you like to pay by card in our shop? Of course, we accept all major debit and credit cards.

Internet access
Would you like to quickly check your emails or browse the web whilst you’re out shopping?
We offer our customers a Wi-Fi hotspot throughout the entire building.

Lost property
Have you lost or forgotten something in our shop?
We keep lost propertyat the main till onthe ground floor of .

Gift cards
Would you like to treat your friends or relatives to something from our shop but aren’t sure about the size? No problem – at our checkouts, you can purchase gift cards for the value of your choice.

Gift wrapping
Items purchased in-store can be gift-wrapped on the ground floor next to the main till at the gift-wrapping desk.

Personalised customer advice
At LODENFREY, our staff take the time to help our customers. As part of our Personal Shopping Experience, our staff are happy to offer advice on finding the right outfit for any occasion. Simply ask a member of staff in the relevant department, and we’ll help you fulfil your individual wishes.

Press
Please direct press enquiries to: Agentur Schöller & von Rehlingen Widenmayerstraße 32 80538 Munich Tel: +49 (0) 89 - 99 84 270, Email: hello@svr-pr.de

Getting here by public transport
Take the U-Bahn or S-Bahn to Marienplatz (all lines) – it’s just a few minutes’ walk from there to our premises.

Tram line 19 stops right outside our shop (stop: Theatinerstraße).

Directions by car
Address for those travelling by car: Maffeistraße 7, 80333 Munich
GPS coordinates: Latitude 48.13949; Longitude 11.57404

Parking
Unfortunately, it is not possible to park directly at our premises. The nearest multi-storey car parks in the area are:

Bavaria Parkgaragen GmbH
Salvatorplatz 1, 80333 Munich
+49 89 - 92 86 83 05
Mon–Sun, open 24 hours
Bus stop: Odeonsplatz

Oberpollinger Car Park
Neuhauser Straße 18, 80331 Munich
+49 89 - 29 02 37 59‎
Mon–Sun, open 24 hours
Stop: Karlsplatz Stachus / Lenbachplatz

If you’re still not sure whether a garment is right for you, you can reserve it for up to three days either in person at our flagship store in Munich or via Click & Collect.

Would you like to return or exchange an item purchased from us?
No problem. You can return unworn clothing or unused goods upon presentation of your receipt within two weeks.
To do so, simply speak to a member of staff in the department where you purchased the item.

For further information, please click here.

Deliveries to Switzerland & Liechtenstein:

For deliveriesto Switzerlandand Liechtenstein, we charge a flat-rate delivery fee of 15 CHF per order. Deliveries are made via Swiss Post. Delivery usually takes 2–8 days after the contract is concluded.

Delivery times:

Unless a different timeframe is specified in the relevant offer, delivery of goods to Switzerland takes 2–8 days.

Please note that there are no deliveries on Sundays and public holidays.

For further information, please click here.

Further information on your right of withdrawal can be found here.