FAQ

INFORMATION ABOUT THE PARENT COMPANY
If you need any information about our house, please ask one of our one of our employees in the building.
They will be happy to help you.

You can reach the head office by telephone on +49 (0) 89 - 21 039 - 0.
Alternatively, you can send an e-mail to service@lodenfrey.com with your request. with your request.

Information about the parent company

If you need any information about our company, please ask one of our one of our employees in the building.
They will be happy to help you.

You can reach the head office by telephone on +49 (0) 89 - 21 039 - 0.
Alternatively, you can send an e-mail to service@lodenfrey.com with your request. with your request.

General information

Opening hours
We are open for you from Monday to Saturday from 10:00 - 19:00.

Tax Free Shopping
With our partner Premier Tax Free, you as a non-EU citizen can have the VAT on your purchases refund the VAT on your purchases. The necessary Tax Free receipts can be found at the checkouts.

Cashless payment
Would you like to pay by card in our store? Of course we accept all all major EC and credit cards.

Internet access
Would you like to quickly check your emails or surf the web during your shopping trip? surf the web?
We offer our customers a WLAN hotspot WLAN hotspot throughout the store.

Lost property
Have you lost or forgotten something in our store?
We keep lost property at ground floor at the main cash desk.

Gift card
Would you like to give your friends or relatives something from our store but are not sure about the size? but are not sure about the size? No problem, at our gift cards with the desired value are available at our checkouts.

Gift wrapping
Goods that you have purchased in our store can be gift-wrapped on the first floor next to the wrapped as a gift at the packing table next to the main checkout.

Individual customer advice
At LODENFREY, our employees take time for our customers. Our staff are happy to offer advice as part of a personal shopping experience questions about the right outfit for every occasion. Ask a member of staff in the department and we will help you fulfill your individual wishes. help you fulfill your individual wishes.

Press
Please address press inquiries to: Agentur Schöller & von Rehlingen Widenmayerstraße 32 80538 Munich Tel: +49 (0) 89 - 99 84 270 , E-Mail: hello@svr-pr.de

Approach

Arrival by public transportation
With the subway and S-Bahn to Marienplatz (all lines) it is only a few minutes' walk to our store.

Tram line 19 stops directly in front of our store (stop: Theatinerstraße).

Directions by car
Address for arrival by car: Maffeistraße 7, 80333 Munich
GPS data: Latitude 48.13949; Longitude 11.57404

Parking
Unfortunately, it is not possible to park directly at our premises. The nearest parking garages in the area are:

Bavaria Parkgaragen Ltd.
Salvatorplatz 1, 80333 Munich
+49 89 - 92 86 83 05
Mon - Sun, open 24 h
Stop: Odeonsplatz

Oberpollinger parking garage
Neuhauser Straße 18, 80331 Munich
+49 89 - 29 02 37 59
Mon - Sun, open 24 h
Stop: Karlsplatz Stachus / Lenbachplatz

G.P. Parkhaus Betriebs-GmbH
Hochbrückenstraße 9, 80331 Munich
+49 89 - 29 87 22
Mon - Sun, open 24 h
Bus stop: Isartor

Bavaria Parkgaragen GmbH Rieger City
Frauenstraße 38, 80469 Munich
+49 89 - 24 22 876
Mon - Sun, open 24 h
Bus stop: Isartor

Parkaus am Marienplatz
Rindermarkt 16, 80331 Munich
+49 89 - 26 51 13
Mon - Sun, open 24h
Bus stop: Marienplatz

Parking garage Oberanger
Oberanger 27, Angerhof, 80331 Munich
+49 1802 - 737 84 71 00
Mon - Sun, open 24h
Stop: Marienplatz / Sendlinger Tor

Parking garage Senefelderstraße
Senefelderstraße 7, 80336 Munich
+49 89 - 59 79 79
Mon - Sun, open 24h
Bus stop: Munich Central Station

Reservations

If you are not yet sure whether an item of clothing is right for you, you can reserve it for up to three days at our flagship store in Munich or via Click & Collect.

Exchanges & returns

Would you like to return or exchange an item from our company?
No problem. problem. You can return unworn clothing or unused goods within two weeks on presentation the receipt within two weeks.
To do this simply contact a member of staff in the department where you bought the item. purchased the item.

Tailoring

The item you bought doesn't fit 100%?

No problem, our colleagues from tailoring department will customize every item of clothing purchased from LODENFREY individually and thus guarantee a perfect appearance.
Our customer service can be found on the fourth floor.

Open lengths for suits
You have decided on a suitable suit with open lengths and now want to customize it? No problem. We will be happy to customize your suit in our in-house tailoring department at our head office.

Please understand understanding that, due to our high quality standards, we are unable to make alterations changes that are sent to us.
If you do not wish to have the open length at our premises, any tailor in your area can help you. tailor in your area can help you.

Click & Collect

We offer you the option of reserving items from the online store and collecting them from the LODENFREY pick them up at the store.
To do this, select the option in the online store "Pick up in store".
The goods can be tried on in store and paid for directly.
All further information about our Click&Collect service can be found here.

INFORMATION ABOUT THE ONLINE SHOP
If you have any questions about the online store, you can contact us by telephone at from
Monday to Saturday from 09:00 - 19:00 on +49 (0) 89 21 039 900 or
by e-mail to service@lodenfrey.ch.

Information about the online store

If you have any questions about the online store, you can call us at from
Monday to Saturday from 09:00 - 19:00 on +49 (0) 89 - 21 039 - 0 or
by e-mail to service@lodenfrey.com.

Payment methods

Credit card (Visa, Mastercard)
Klarna (invoice)
Riverty (invoice)

For more information, please click here.

Shipping

Deliveries to Switzerland & Liechtenstein:

We charge a flat-rate shipping fee of CHF 15 per order for shipping to Switzerland and Liechtenstein. Delivery is carried out by Swiss Post. The delivery time is usually 2-8 days after conclusion of the contract.

Delivery periods:

If no other period is specified in the respective offer, the goods will be delivered within 2-8 days for deliveries to Switzerland.

Please note that there is no delivery on Sundays and public holidays. on Sundays and public holidays.

For further information please click here.

Returns

As described in the right of withdrawal, you have a right of withdrawal for every purchase at LODENFREY. If an item does not fit you perfectly or you do not like it, you can the goods ordered on lodenfrey.com within 14 days free of charge. free of charge. Please note that the processing of your return can take up to 7 days.
The right of return only applies to unworn, unwashed and flawless items from which the labels have not been removed. Please ensure that all original boxes and dust bags are also included in your return.

For returns from Switzerland, we ask you to

request a return slip from us, either by email to service@lodenfrey.ch or by telephone to +49 (0) 89 21 039 900 (Mon. - Sat., 9:00 - 19:00)
send the return by Swiss Post to the following address:
LODENFREY
c/o MS Direct AG
P.O. Box
9029 St. Gallen
Switzerland

REFUND OF THE PURCHASE PRICE FOR RETURNS

The refund of the purchase price of returns depends on the respective payment method.

Have you selected purchase on account? Please reduce the invoice amount yourself by the value of the returned goods.

Have you chosen to pay by credit card? In this case, you will receive a credit to the specified card account.

Further information on the right of withdrawal can be found here.

Refund

The refund process for returned items depends on the original payment method.

Klarna Invoice:
In this case, you selected Klarna as your payment method. The outstanding invoice amount will be automatically reduced by the value of the returned item.

Credit Card:
In this case, you will receive a credit to the specified card account.