Returns
As described in the right of withdrawal,
you have a right of withdrawal for every purchase at LODENFREY.
If an item does not fit you perfectly or you do not like it, you can
the goods ordered on lodenfrey.com within 14 days free of charge.
free of charge. Please note that it may take up to 7 days to process your return.
The right of return only applies to unworn, unwashed and flawless items from which the labels have not been removed. Please ensure that all original boxes and dust bags are also included in your return.
The right of return only applies to unworn, unwashed and flawless items from which the labels have not been removed. Please ensure that all original boxes and dust bags are also included in your return.
Please do this for returns from Switzerland:
- request a return slip from us, either by email to service@lodenfrey.ch or by telephone to +49 (0) 89 21 039 900 (Mon. - Sat., 9:00 - 19:00)
- send the return by Swiss Post to the following address:
LODENFREY
c/o MS Direct AG
P.O. Box
9029 St. Gallen
Switzerland
PURCHASE PRICE REFUND OF
RETURNSTherefund of the purchase price of returns depends on the respective payment method.
Riverty Invoice:Please reduce the invoice amount yourself by the value of the returned goods.
Credit card:
In this case, you will receive a credit to the specified card account.
PayPal:
In this case, we will refund the value of the return to your PayPal account.
Klarna:
In this case, the outstanding invoice amount is automatically reduced by the value of the return.